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ABOUT RONELLE INGRAM

Ronelle Ingram is a Vice President of Technical Service for Steven Enterprises

in Irvine CA. Additionally she is a writer, speaker, author of Service With A Smile and is monthly columnist for several industry publications. She started her technical career as a tool case carrying service tech. A UCLA graduate, Ronelle has taught thousands of professionals throughout the USA, Canada, Australia and Europe. Ms Ingram’s greatest credential is her 30+ years of hands on experience of running a very profitable service department. Ronelle blends enthusiasm, practical knowledge, humor, audience participation and a flare for having fun into every presentation.

 

 

 

 

 

 

 

 

 

 

Service Manager Training: a new option in Amelia Island

 

 

New for this conference, AIMED is offering a section of the agenda that's designed specifically for Service Managers. We're bringing in an AIMED conference favorite, Ronelle Ingram (bio at left), to lead this powerful 6-session course. Each session will be very interactive, allowing participants to learn from each other while gaining insight from proven service management techniques. You can view the agenda below. As an added bonus, this schedule allows participants the opportunity to attend other business sessions, meals, and social functions during the remainder of the conference.

 

** Don't wait — these service sessions will be limited to 25 participants **

 

The changing business climate has created increasing pressure on the service department to maximize recurring revenue streams for dealerships. Service effectiveness can make or break the entire profitability of your company. Service professionals need factual, specific, ongoing field service management training to meet and exceed the demands of your sales staff and clients. AIMED is providing this opportunity to help strengthen your dealership.

 

Service Managers who participate in the Service Manager Training can attend the AIMED conference for a reduced rate of $195. 

 

Each participant will receive and learn how to use a software spreadsheet that will enable actual calculations of the cost of each service tech’s hourly labor burden rate.

 

As an additional incentive — the first 10 people to register for the Service Manager Training will receive a free copy (retail cost $89.00) of Ronelle Ingram’s book Service With A Smile which explains her profitable, hands-on philosophy of field service management.

 

 

 

SERVICE  AGENDA

Thursday, March 18

 

1:00 – 2:30

Service Department Responsibilities
Demystifying the Quality-Price-Service Myth

2:45 – 3:30

Determining service department costs
Learn to calculate YOUR hourly burden rate

 

3:30 – 5:00

Parts – Car stock – Distribution – Inventory
Don’t expect what you don’t inspect

 

 

Friday, March 19

 

10:15 – 11:00

Managing Field Personnel
Controlling those you cannot see


11:00 – 12:00

What is excellence?
Learning to benchmark

 

3:15 – 5:30

Creating and sustaining profitability
Lessons in Leadership