 
NOTE: Sessions appearing in green are Service Manager Training only
Wednesday, March 17 (St. Patrick's Day!)
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1:00 - 3:00
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BOD meeting
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1:00 - 6:00
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One on One Coaching with Ruben Estrada or Larry Turner
(must register as an Early Bird to qualify)
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1:00 - 5:30
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Registration
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6:00 - 8:00
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Welcome Reception & Installation
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Thursday, March 18
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7:00 - 8:30
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Breakfast
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7:30 - 8:30
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Registration
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8:30 - 9:15
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Welcome Announcements – Board of Directors
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9:15 - 10:45
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Do the Dealers That Sold Know Something I do Not?
Bob Goldberg
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10:45 - 11:00
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Break
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11:00 - 12:00
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Marketing for business: Social Networks – Ruben Estrada
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11:00 - 12:00
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10 Things Your Customers Need to Know about Mailroom Safety – Tim Roberts
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12:00 - 1:00
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Lunch
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1:00 - 2:30
1:00 - 2:30
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State of the Industry/Where the Meter Industry is Going –
Neopost, Secap, Data Pac, Endicia, USPS
Service Department Responsibilities
Demystifying the Quality––Price-–Service Myth
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2:30 - 2:45
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Break
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2:45 - 3:30
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Dealer Only Meetings
Neopost/Hasler, FP, SECAP, Data-Pac, Endicia
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2:45 - 3:30
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Determining service department costs
Learn to calculate YOUR hourly burden rate
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3:30 - 5:00
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Dealer Meetings with Manufacturers
Neopost/Hasler, FP, SECAP, Data-Pac, Endicia
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3:30 - 5:00
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Parts – Car stock – Distribution – Inventory
Don’t expect what you don’t inspect
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5:00 - 8:00
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Product Showcase
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Friday, March 19
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7:30 - 8:30
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Breakfast – General Attendees
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7:30 - 8:30
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BOD Breakfast with Associates/Vendors
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8:45 - 9:00
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Welcome and Announcements
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9:00 - 10:00
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Innovation in the Marketplace — Dennis LeStrange
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9:45 - 4:00
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Spouses Tour to Fernandina
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10:00 - 10:15
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Break
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10:15 - 11:00
10:15 - 11:00
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Selling Data Security Solutions, Two Approaches That Work — Dave Roman, Martin Yale
Managing Field Personnel
Controlling those you cannot see
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11:00 - 12:00
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The Secrets to Selling Transportation Management Systems – Mike Parrilli, Varsity Logistics
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11:00 - 12:00
11:00 - 12:00
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USPS Critical Trends: Mailing Industry Risks and Rewards — Mary Ann Bennett, the Bennett Group
What is excellence? Learning to benchmark
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12:00 - 1:30
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Lunch ’n Learn
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1:30 - 3:00
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Business Challenges/Solutions Roundtables – Ruben Estrada
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3:00 - 3:15
3:15 - 5:30
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Break
Creating and sustaining profitability
Lessons in Leadership
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3:15 - 4:15
4:15 - 5:00
6:00 - 10:30
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Build Profits with the AIMED Financial Model – Jim Kahrs
Make more Meetings Make more Money! How to prospect more effectively to guarantee more revenue in 2010 — Kate Kingston
Casino Night
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Saturday, March 20
Optional activities throughout the day. You can find more information here.
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